Refund Policy

Last Updated: 10/03/2026

BbinFinkle aims to ensure customer satisfaction while recognising the unique nature of antique and vintage goods.

1. Antiques and Vintage Items

Many items we sell are antique or vintage and may show signs of age, wear, or previous restoration. These characteristics are considered part of the item’s authenticity.

Unless faulty or misdescribed, antique items may not be eligible for return.

2. Damaged or Incorrect Items

If an item arrives damaged or significantly different from its description, please contact us within 7 days of delivery.

We may request photographs of the issue to assess the claim.

If approved, we will offer:

A replacement where available, or
A full or partial refund.
A shop voucher up to the value of the item.

3. Change of Mind

Under the UK Consumer Contracts Regulations, online purchases may qualify for a 14-day cooling-off period.

However, this may not apply to certain items including:

Custom orders
Personalised items
Certain antique goods where condition has been clearly disclosed.

4. Return Conditions

Returned items must be:

In original condition
Securely packaged
Returned within the agreed timeframe

Customers are responsible for return shipping costs unless the return is due to our error.

5. Refund Processing